We built some voice agents… So, what did we learn?
Genuine surprises! (try chatting to ours, yourself)
We came away with a few reflections we didn’t expect:
🔹 1. The first time it talks back… it’s a bit surreal
We didn’t expect it to feel so natural. That first proper chat – without stilted pauses or awkward phrasing – was a lightbulb moment. It doesn’t just respond. It feels like it’s listening.
🔹 2. It’s not just about building it – it’s about choosing when to use it
Voice agents are great for inbound calls:
✔️ Booking appointments
✔️ Sharing opening hours, directions, FAQs
✔️ Qualifying leads after someone reaches out
But cold outreach? No thanks. The experience is completely different when the user initiates the call.
🔹 3. Don’t overcomplicate the logic
The more rigid the script, the more it sounds like… well, a script. Flexible logic and natural fallbacks make it feel real – even if the conversation goes off-piste. And honestly, most conversations do.
🔹 4. Voice agent isn’t always the cheapest option
Human call answering services are surprisingly cost-effective for low volumes. If your needs are occasional, setting up calendars, CRMs, and workflows might not pay back right away.
If you’re dealing with repeat queries, lead handling, or out-of-hours calls – then automation starts looking very smart.
We’re still experimenting… Still learning… Still building…
One thing’s clear: voice AI is no longer just a demo.
📞 Want to chat to one yourself? We have two you can try:
The one on our homepage, which can tell you about methodix https://www.methodix.co.uk
Or see the other voice agent on our recent blog post, which can tell you all about voice agent capabilities
https://lnkd.in/efreT-2Z
🎧 Whichever page you choose, click the green phone icon and see what it can do.