{"id":734,"date":"2025-04-24T12:26:53","date_gmt":"2025-04-24T11:26:53","guid":{"rendered":"https:\/\/www.methodix.co.uk\/?p=734"},"modified":"2025-04-24T14:34:07","modified_gmt":"2025-04-24T13:34:07","slug":"chatbots-voice-agents-what-do-they-do","status":"publish","type":"post","link":"https:\/\/www.methodix.co.uk\/index.php\/2025\/04\/24\/chatbots-voice-agents-what-do-they-do\/","title":{"rendered":"Chatbots \/ Voice Agents &#8211; What do they do?"},"content":{"rendered":"\n<p>Click on the green phone icon to give it a go.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why not speak to one and find out?<\/h3>\n\n\n\n<script>\n  var vapiInstance = null;\n  const assistant = \"a1f38ccb-d4aa-49bb-9e96-ad00b2688bda\"; \/\/ Substitute with your assistant ID\n  const apiKey = \"db594c95-5094-4e8b-9e8d-b45fa7e25a68\"; \/\/ Substitute with your Public key from Vapi Dashboard.\n  const buttonConfig = {\n\/\/ position: \"center\", \/\/ \"bottom\" | \"top\" | \"left\" | \"right\" | \"top-right\" | \"top-left\" | \"bottom-left\" | \"bottom-right\"\n  offset: \"400px\", \/\/ decide how far the button should be from the edge\n  width: \"50px\", \/\/ min-width of the button\n  height: \"50px\", \/\/ height of the button\n}; \/\/ Modify this as required\n  (function (d, t) {\n    var g = document.createElement(t),\n      s = d.getElementsByTagName(t)[0];\n    g.src =\n      \"https:\/\/cdn.jsdelivr.net\/gh\/VapiAI\/html-script-tag@latest\/dist\/assets\/index.js\";\n    g.defer = true;\n    g.async = true;\n    s.parentNode.insertBefore(g, s);\n    g.onload = function () {\n      vapiInstance = window.vapiSDK.run({\n        apiKey: apiKey, \/\/ mandatory\n        assistant: assistant, \/\/ mandatory\n        config: buttonConfig, \/\/ optional\n      });\n    };\n  })(document, \"script\");\n<\/script>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p style=\"font-size:22px\"><strong>What is a Chatbot?<\/strong><\/p>\n\n\n\n<p>A chatbot is an AI-powered tool that can hold conversations with users through text or voice. It can answer questions, complete tasks, and direct users to the right information. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What is a Voice Agent?<\/h3>\n\n\n\n<p>A voice agent is similar to a chatbot but interacts with users through speech, using speech recognition and text-to-speech technology. Think of it like a more advanced version of a phone menu system \u2014 but faster, more helpful, and often easier to use.<br><br>Agents have &#8216;agency&#8217; when they have access to tools and can perform actions like booking meeting invites or sending messages.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What Can Chatbots Do for a Business?<\/h3>\n\n\n\n<p><strong>Strategic Benefits<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce response times and improve customer satisfaction<\/li>\n\n\n\n<li>Free up staff from routine or repetitive tasks<\/li>\n\n\n\n<li>Operate 24\/7 without needing breaks or holidays<\/li>\n<\/ul>\n\n\n\n<p><strong>Operational Uses<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer frequently asked questions (FAQs)<\/li>\n\n\n\n<li>Qualify leads or customers before passing them to a human<\/li>\n\n\n\n<li>Book appointments or schedule calls<\/li>\n\n\n\n<li>Provide quotes or take orders<\/li>\n\n\n\n<li>Troubleshoot common issues<\/li>\n<\/ul>\n\n\n\n<p><strong>Cost Benefits<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce call centre or helpdesk staffing needs<\/li>\n\n\n\n<li>Lower average handling time for customer queries<\/li>\n\n\n\n<li>Scale customer support without increasing team size<\/li>\n<\/ul>\n\n\n\n<p><strong>Privacy and Compliance<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chatbots can be designed to comply with data protection regulations (e.g. GDPR)<\/li>\n\n\n\n<li>Sensitive information can be masked, anonymised, or handled with encryption<\/li>\n\n\n\n<li>Bots can include disclaimers or prompts before capturing data<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Click on the green phone icon to give it a go. Why not speak to one and find out? What [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":759,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-734","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorised"],"uagb_featured_image_src":{"full":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol.jpg",2048,2048,false],"thumbnail":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol-150x150.jpg",150,150,true],"medium":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol-300x300.jpg",300,300,true],"medium_large":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol-768x768.jpg",768,768,true],"large":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol-1024x1024.jpg",1024,1024,true],"1536x1536":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol-1536x1536.jpg",1536,1536,true],"2048x2048":["https:\/\/www.methodix.co.uk\/wp-content\/uploads\/2025\/04\/Gemini_Generated_Image_7ioldb7ioldb7iol.jpg",2048,2048,false]},"uagb_author_info":{"display_name":"methodix","author_link":"https:\/\/www.methodix.co.uk\/index.php\/author\/methodix\/"},"uagb_comment_info":0,"uagb_excerpt":"Click on the green phone icon to give it a go. Why not speak to one and find out? What [&hellip;]","_links":{"self":[{"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=734"}],"version-history":[{"count":19,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/734\/revisions"}],"predecessor-version":[{"id":758,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/734\/revisions\/758"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/media\/759"}],"wp:attachment":[{"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=734"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.methodix.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}