{"id":771,"date":"2025-05-27T16:44:09","date_gmt":"2025-05-27T15:44:09","guid":{"rendered":"https:\/\/www.methodix.co.uk\/?p=771"},"modified":"2025-05-28T16:46:42","modified_gmt":"2025-05-28T15:46:42","slug":"automation-or-ai-or-both","status":"publish","type":"post","link":"https:\/\/www.methodix.co.uk\/index.php\/2025\/05\/27\/automation-or-ai-or-both\/","title":{"rendered":"Automation or AI… or both"},"content":{"rendered":"\n
\"\"<\/figure><\/div>\n\n\n

\ud83e\udd16 Why Your Competitors Are Investing in Automation While Talking About AI<\/strong>
At a service management event last week, one conversation really stuck:
\u201cWe talk about our AI strategy publicly because it\u2019s expected. But privately, we\u2019re automating everything that doesn\u2019t need human judgement. That\u2019s where 80% of our ROI is.\u201d<\/em>

That sentiment? It\u2019s everywhere. While the headlines scream “AI transformation!”, the budgets whisper something else entirely: Automation is where the real money\u2019s going.<\/strong>

\ud83d\udca1 Why?<\/strong>
\ud83d\udd39 It pays back fast<\/strong>
Automation delivers immediate, measurable ROI. Most AI projects\u2026 don\u2019t.

\ud83d\udd39 It lays the groundwork<\/strong>
Poor data quality? Fragmented processes? Automation fixes those\u2014so AI can follow later.

\ud83d\udd39 It\u2019s doable today<\/strong>
AI talent is scarce. Automation talent? Already on your team (or just a good partner away).

And yet\u2026 Too many companies are still chasing AI as magic, expecting it to transform broken systems by force of hype.

Here\u2019s the reality:
\u2714\ufe0f Yes, LLMs can draft your emails.<\/strong>
\u2714\ufe0f Yes, meeting notes can be summarised.<\/strong>
\u274c No, you can\u2019t plug AI into a mess and expect transformation.<\/strong>

\ud83e\udde9 The pattern we\u2019re seeing:<\/strong>
The serious players unify systems first (especially post-acquisition).
They clean up their data, standardise their processes.
Then – and only then – do they scale AI.

\ud83d\udcac Final thought:<\/strong>
The competitive advantage isn\u2019t coming from those who shout about AI.
It\u2019s flowing to those who built the boring stuff first.

Is your AI story aligned with your actual investments?
Or is automation doing the heavy lifting while AI gets the credit?<\/p>","protected":false},"excerpt":{"rendered":"

\ud83e\udd16 Why Your Competitors Are Investing in Automation While Talking About AIAt a service management event last week, one conversation 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Why Your Competitors Are Investing in Automation While Talking About AIAt a service management event last week, one conversation 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